Imagine this: you’ve designed a new website, finalised the content and sent it live. So that’s your website sorted, isn’t it? Not quite! Keeping your website fresh is a key factor in attracting new customers – and keeping existing ones. Here I explain why having an up-to-date website is so important and some of the […]
Great customer support can be summed up in one goal: make it easy for customers to get their problem solved quickly and painlessly. Out of all the customer support channels available—phone, email, social or chat—live chat is by far the fastest, simplest and least obtrusive. So it is no surprise that nearly a third of […]